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COVID19 Information

(last update on Friday March 27, 2020 at 10am.)

Dark-Ink is an internet sales site. We are therefore not affected by the measures announced by the French government, which has decided to close establishments open to the public from midnight on Saturday March 14. In accordance with the measures which entered into force on March 16 at 12 noon, the transport of goods remains authorized. The delivery services are working. We therefore continue our activity in order to satisfy all of our customers in France and in Europe.


Order online, we continue to deliver

You can safely order all of the products offered on our sexshop.

  • Dark-Ink therefore continues to operate to have your pleasures delivered to your home all over Europe.
  • Home delivery. Dark-Ink continues to operate to have your pleasures delivered to your home by CUBYN and its partners throughout France and Europe. We inform you that delivery times may be extended by several days during the confinement period. Carriers favor letterboxing rather than hand delivery in order to preserve the distance rules. They may have to return a package to us if it is not available in good conditions during the confinement period.
    Express delivery. This delivery method is maintained by the parcel transport providers. However, the deadlines can be greatly extended depending on the availability of the deliverers during confinement.
  • We inform you that delivery times may be extended by several days during the confinement period. Only packages that can be dropped off in a standard mailbox can be delivered during the containment period. This measure aims to protect postal agents as well as delivery people. The maximum size of front packages must not exceed 34x26x26 cm, we invite you to postpone the purchase of large accessories. These cannot be delivered during the confinement period.


Measures for the security of all our customers

For the safety of our team and our customers, Dark-Ink implements concrete preventive actions:

  • Limit and control entry into our offices
  • Maximum daily hygiene with wearing masks, regular hand washing
  • Disinfection of offices by a specialized company and as a preventive measure


What should I do when I receive my package at home ?

Simple, effective and useful gestures to apply when you receive your package in your mailbox or when it is delivered by hand by your postman:

  1. Open the package and throw the cardboard in the trash
  2. Wash your hands with soap or hydroalcoholic solution
  3. You can then open the packaging of your sex toys and use them


Customer service always at your service

Our customer service is at your service from Monday to Friday from 10 a.m. to 6 p.m.:

+33(0)1.42.60.21.59

We will keep you informed very quickly of any change concerning our operations and any evolution of the situation.

The Dark-Ink team


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